FAQ
If you can't find the answer to your question in our FAQ, you can leave us a message at any time and we will reply to you as soon as possible.
Q1: What types of plastic pipes do you mainly produce?
A: We focus on five major series: PE pipe systems: water supply pipes/gas pipes (SDR11/17), PVC series: drainage pipes/electrical conduit pipes (Φ20-Φ630mm), PP-R pipes: hot and cold water systems (PN16/PN20), MPP power pipes: trenchless cable protection pipes, Custom series: FDA-certified food-grade pipes, UV-resistant agricultural pipes
Q2: Does the product meet international standards?
A: All passed: ✓ ISO 9001/14001 ✓ CE/NSF/UL certification (some products) ✓ Complies with ASTM D3035, EN 12201 and other standards
Q3: What is the minimum order quantity (MOQ)?
A: Standard products: Minimum order of 1 x 20GP container; Customized products: Negotiable, with trial orders as low as 500 meters
Q4: What payment methods are available?
A: Payment Methods Supported: T/T (30% deposit + 70% against copy of bill of lading), L/C at sight, PayPal (for small sample orders)
Q5: What is the delivery cycle?
A: Regular products: 15 days (7 days if in stock), custom products: 25-35 days (including sample confirmation)
Q6: How to ensure the pressure resistance performance of the pipeline?
A: Triple Detection: Raw Material Inspection: Using Borealis virgin materials; Process Inspection: Online wall thickness monitoring system (±0.1mm); Factory Inspection: 100% hydraulic test (1.5 times working pressure)
Q7: How to handle quality issues?
A: Execution: ❶ Provide a solution within 48 hours ❷ Compensation clause: Maximum compensation is 120% of the contract amount ❸ Optional third-party testing (SGS/BV)
Q8: What shipping methods do you offer?
A: Options available based on needs: Sea Freight: Full Container Load (FCL) / Less than Container Load (LCL), Land Freight: China-Europe Railway Express (Poland/Germany Line), Air Freight: Emergency Sample Support (DHL/UPS)
Q9: Can you assist with customs clearance?
A: Provides a full set of documents: commercial invoice/packing list, certificate of origin (FORM A), material safety data sheet (MSDS)
Q10: Do you provide engineering design solutions?
A: Provided free of charge: hydraulic calculation document, pipeline system CAD drawings, installation and construction specifications (including video guide)
Q11: How to obtain free samples?
A: To apply, please meet the following conditions: bear the shipping cost (returned after the first order meets the standard), provide a copy of the company's business license, and sign a non-disclosure agreement (for customized products)
Service Hotline
Address
Zandong Village, Xiong County, Baoding City, Hebei Province, China